Privacy Policy

1. About Helief

Helief is a home healthcare service that provides professional physiotherapy treatment at patients' homes through licensed and qualified physiotherapists. Our goal is to deliver safe, personalized, and evidence-based rehabilitation services while maintaining the highest standards of patient privacy.

2. Information We Collect

To provide our services effectively, we may collect the following categories of information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential Address
• Date of Birth
• Gender
• Emergency Contact Details

Medical Information

• Medical history
• Current symptoms and health concerns
• Previous injuries or surgeries
• Existing medical conditions
• Physiotherapy assessments
• Treatment notes and progress reports
• Diagnostic reports such as X-rays, MRI, CT scans, and laboratory reports voluntarily shared by you
• Doctor referrals or prescriptions

Appointment Information

• Appointment date and time
• Service location
• Assigned physiotherapist
• Session history
• Treatment preferences

Payment Information

Payments are processed through secure third-party payment gateways. Helief does not store your complete debit card, credit card, UPI PIN, banking credentials, or payment passwords.

Technical Information

When you access our website or application, we may automatically collect:

• Device information
• Browser type
• Operating system
• IP address
• Approximate location
• Website usage statistics
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Schedule and manage appointments.
• Assign suitable physiotherapists.
• Develop personalized treatment plans.
• Deliver home physiotherapy services.
• Maintain accurate patient records.
• Process payments.
• Provide customer support.
• Send appointment reminders and service updates.
• Improve our services and website performance.
• Ensure patient safety and service quality.
• Comply with applicable legal and regulatory obligations.

We use only the information necessary to provide and improve our services.

4. Medical Confidentiality

We recognize that your health information is highly confidential.

Your medical records will only be accessible to:

• Your assigned physiotherapist.
• Authorized Helief healthcare personnel.
• Healthcare professionals involved in your treatment.
• Government authorities or regulators where disclosure is required by law.

All members of our team are expected to maintain strict confidentiality regarding patient information.

5. Sharing of Information

Helief does not sell, rent, or trade your personal information.

Your information may be shared only when necessary with:

• Assigned physiotherapists.
• Trusted technology and cloud service providers.
• Payment processing partners.
• Government authorities when legally required.
• Insurance providers with your authorization or where required by law.
• Professional advisors assisting Helief in legal or compliance matters, subject to confidentiality obligations.

6. Data Security

Helief implements appropriate technical, administrative, and organizational measures to protect your information against unauthorized access, disclosure, alteration, misuse, or destruction.

Although we take reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

7. Data Retention

We retain personal and medical information only for as long as necessary to:

• Deliver healthcare services.
• Maintain treatment records.
• Comply with legal, regulatory, and professional obligations.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Analyze visitor behavior.
• Enhance website performance.

You may disable cookies through your browser settings, although certain features of the website may not function properly.

9. Your Rights

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your details.
• Request deletion of eligible personal information.
• Withdraw consent where legally permitted.
• Raise concerns regarding our handling of your information.

Certain healthcare records may be retained where required by law or professional standards.

10. Children's Privacy

Our services may be provided to minors only with the consent of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate authorization.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Helief is not responsible for the privacy practices, security, or content of such third-party platforms.

12. Changes to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Updated versions will be published on this page with the revised effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.