Question 1

How quickly does Helief respond to booking inquiries?

Accepted Answer

We typically respond to WhatsApp messages and form submissions within a few hours during service hours (Monday to Saturday, 8 AM – 8 PM). For the fastest response, message us directly on WhatsApp.

Question 2

Can I reschedule or cancel a home physiotherapy appointment?

Accepted Answer

Yes. Appointments can be rescheduled or cancelled at no charge if you notify us more than 24 hours before the scheduled session. Cancellations within 24 hours may incur a partial charge to cover therapist scheduling. Please refer to our Refund & Cancellation Policy for full details.

Question 3

What payment methods does Helief accept?

Accepted Answer

We accept cash, UPI (GPay, PhonePe, Paytm), credit and debit cards, and net banking. Payment can be made after the session or as agreed during booking. All pricing is shared upfront — there are no hidden charges.

Question 4

How do I know if Helief covers my area in Bangalore?

Accepted Answer

We actively serve Indiranagar, JP Nagar, Koramangala, Jayanagar, BTM Layout, HSR Layout, Arekere, and Bommanahalli. If your locality is not listed, message us on WhatsApp with your pin code and we will confirm coverage. We are continuously expanding across Bangalore.

Question 5

Can I book an appointment on behalf of an elderly parent or family member?

Accepted Answer

Absolutely. Most of our bookings are made by family members caring for elderly parents or post-surgery patients. You can fill the form or WhatsApp us with the patient's condition, address, and preferred timing — we will coordinate directly with you or the patient.

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